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SHIPPING

Shilla the Label deliver Australian-wide and internationally. Please refer to costs and shipping details below:

Within Australia: AUD $9.95 (FREE if spending over $100)

New Zealand: AUD $20.00

International: AUD $25.00

Parcels can be delivered to a home or work address. For security purposes, all parcels must be signed for upon delivery, so please ensure that you provide your daytime delivery address. In the event no one can sign, the courier will leave a card for you to collect at your nearest post office.

All Australian and international deliveries are through Australia Post. You will be emailed a tracking notification once order is dispatched.

Australia:

All Australian orders are delivered using Australian registered post for secure and tracked delivery.

We aim to dispatch all orders within 24 hours, with the exception of sale periods, where this may take up to 48 hours. Any purchases made on weekends and public holidays are processed on the next business day.

Deliveries will take 1-5 working days from day of dispatch. Please allow an additional 2 days for locations outside of Sydney Metropolitan area.

International:

All New Zealand and International orders are delivered registered post for secure and tracked delivery. Upon arrival in the destination country, all orders are distributed by the local postal services.

Whilst we aim to dispatch all orders within 24 hours, please be advised that international orders may require an additional 1-2 business days of processing.

Deliveries will take approx. 3-15 business days from day of dispatch.

PLEASE NOTE:

Any delivery date or time specified is an estimate only, and we will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

All product prices listed on the site are inclusive of goods and services tax, but please be aware that international orders may incur customs or import duty fees when your order arrives. Please contact your local customs office for further information.

SHILLA SIZE CHART:

AU

XS/6

S/8

M/10

L/12

XL/14

US

2

4

6

8

10

UK

6

8

10

12

14

CENTIMETERS:

Size

 XS

S

M

L

XL

Bust

82.5

85

90

95

100

Waist

63.5

66

71

76

81

Hip

91.5

94

99

104

109



HOW TO MEASURE YOURSELF:

Bust –keeping the tape straight across the back, continue to measure around the fullest part of your bust

Waist – measure around the narrowest part of your natural waist. This will be between your bust and hips.

Hip – Stand with your feet together and measure around the fullest part of your bottom.

Height – Height above 172cm will need to allow ordering a size up from your general fit.

Please note that these given measurements are based on the natural body without clothing. Each garment measurement will vary between designs. The measurements above are a guideline only.

Returns & Exchanges

Returns or exchanges on all online orders will be accepted within 10 days from the date of purchase.

For all 'Full-Priced'  items, we offer a refund, exchange or credit voucher (valid for one year). However, for all items on sale, please choose carefully when selecting garments as we only offer an exchange or credit voucher (valid for one year).

PLEASE NOTE: SALE items at 70% - Strictly NO returns, refunds or change of mind.

Items not received within the 10 day period will not be accepted. Items must be in original condition and must not have been worn, altered or washed, with all tags still attached.

For all returns, please fill in the 'Returns Form' which will be sent with your parcel. Please contact us at enquiries@shillathelabel.com.au or on 02 8338 8816 to obtain further instructions on returning/exchanging the garment.

Once the item is received and has undergone a quality control check, the new size/style will be exchanged and dispatched or a return credit given directly to the credit card used for the purchase (if a faulty return has been approved).

Please note, we do not refund initial shipping charges for goods returned (other than for faulty items). Customers will not be charged additional delivery fees for an exchange and your own return postage costs are not refundable. Please note you are required to include a return post satchel with your return product.

Shilla takes the upmost care to ensure that all items are quality controlled and checked for any faults before they are dispatched to customers. We strongly advise that all items are tried on by you on receipt to ensure that you are completely satisfied with your purchase. Should you receive an item that is not in perfect condition, please contact us immediately.

Although we have made every effort to display as accurately as possible the colors of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.

 PLEASE NOTE: for international orders, we do not accept change-of-mind. Returns will only be accepted if there is a manufacturing fault. 

Contact Us

If you have any queries, concerns or comments regarding any aspect of your order or would like further information on the products featured on our website, our customer care representatives are able to assist you. To speak with a customer care representative, please call us on 02 8338 8816 or email us at enquiries@shillathelabel.com.au between 9am-5pm (AEST), Monday-Friday.

Privacy Policy

Shilla the label recognises the importance of protecting the privacy of your personal information and ensures that information provided by you is collected and stored in accordance with relevant Australian laws. When you register online with Shilla the label, you give us your consent to process and use your personal data in accordance with this online privacy policy, which applies to all users of this website.

If you choose to provide your personal details to us, we may collect the following information from you – your name and contact details, some personal details, and any other information you choose to supply to us. Any information you supply to us is used to assist in providing you with relevant consumer information, and notify you of products and special offers that may be of interest to you. This personal information will only be collected through lawful and fair means and not in an unreasonably intrusive way. The type of personal information collected will be related directly to the specified purpose it has been collected for.

We do not reveal, disclose, sell, share or pass on your personal information to any third parties outside our corporate group. Personal information collected online will only be disclosed within our corporate group for marketing purposes. Any information that we no longer require is destroyed securely.

We make all reasonable efforts to ensure that information is stored securely both in it's electronic and physical form. At any time, you may review, change or delete personal information related to your account. If you would like to know what information we hold about you, please contact our office. If you discover there is an error or information is missing, please notify us and we will try and correct the information as soon as possible. We will try and ensure that all information we collect is correct, accurate and up-to-date.

As required by law, you may choose to 'opt-out' of any direct marketing that Shilla may send, by clicking on the unsubscribe link at the bottom of any of our communications. Alternatively, you may contact our head office advising us of your request.

If you have any concerns or queries, please contact us at enquiries@shillathelabel.com.au or on 02 8338 8816, between 9am-5pm (AEST), Monday-Friday.