© Shilla the Label.
All rights reserved.
An Adobe Business Catalyst Website by Pretty
All purchases are delivered by Startrack couriers, and should arrive within 2-3 working days from the date of dispatch. Any purchases made on weekends and public holidays are processed on the next business day. Delivery of your purchase can be tracked on the Startrack Courier website.
All orders will be charged a flat rate of $9.95 per delivery within Australia. All product prices indicated and payments made on this site are in Australian Dollar currency and include GST.
For New Zealand and international orders please select the 'International Shipping option'. Delivery may take approx. 10-15 business days. For international orders, we do not accept change-of-mind. Returns will only be accepted if there is a manufacturing fault.
Please note that we aim to dispatch all orders within 24 hours, with the exception of sale periods, where this may take up to 48 hours. Estimated delivery times are to be used as a guide only and a do not take into account possible delays caused by payment authorization.
To ensure you receive you parcel as promptly as possible, a business hours address is required on all orders. In the event that you are unable to sign for your parcel, a courier calling card will be left. Alternatively, if you authorise the parcel be left without a signature, this request must be noted in the 'Special Instructions' section upon checking out.
In order to determine your correct size,
use the following tips on how to measure
yourself. Compare your measurements
to our size guide in to ensure you make
an informed decision regarding your
purchase (all measurements are in centimeters).
Please also refer to the notes for each
product as the fit may vary depending
on the style.
If you have any questions regarding size,
our customer care representatives are
more than happy to assist you.
Please call us on 02 8338 8816 or email us at email@example.com.
Place measuring tape under your arms and measure the fullest part of your body (keep measuring tape horizontal).
Measure around your natural waist line. This will be the narrowest part of your torso above your belly button and below your ribcage.
Put your legs together and measure around the fullest point of your hip area - approximately nine inches below your natural waistline.
Returns or exchanges on all online orders will be accepted within 10 days from the date of purchase.
For all 'Full-Priced' items, we offer a refund, exchange or credit voucher (valid for one year). However, for all items on sale, please choose carefully when selecting garments as we only offer an exchange or credit voucher (valid for one year).
PLEASE NOTE: SALE items at 70% - Strictly NO returns, refunds or change of mind.
Items not received within the 10 day period will not be accepted. Items must be in original condition and must not have been worn, altered or washed, with all tags still attached.
For all returns, please fill in the 'Returns Form' which will be sent with your parcel. Please contact us at firstname.lastname@example.org or on 02 8338 8816 to obtain further instructions on returning/exchanging the garment.
Once the item is received and has undergone a quality control check, the new size/style will be exchanged and dispatched or a return credit given directly to the credit card used for the purchase (if a faulty return has been approved).
Please note, we do not refund initial shipping charges for goods returned (other than for faulty items). Customers will not be charged additional delivery fees for an exchange and your own return postage costs are not refundable. Please note you are required to include a return post satchel with your return product.
Shilla takes the upmost care to ensure that all items are quality controlled and checked for any faults before they are dispatched to customers. We strongly advise that all items are tried on by you on receipt to ensure that you are completely satisfied with your purchase. Should you receive an item that is not in perfect condition, please contact us immediately.
Although we have made every effort to display as accurately as possible the colors of our garments, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
PLEASE NOTE: for international orders, we do not accept change-of-mind. Returns will only be accepted if there is a manufacturing fault.
If you have any queries, concerns or comments regarding any aspect of your order or would like further information on the products featured on our website, our customer care representatives are able to assist you. To speak with a customer care representative, please call us on 02 8338 8816 or email us at email@example.com between 9am-5pm (AEST), Monday-Friday.
If you choose to provide your personal details to us, we may collect the following information from you – your name and contact details, some personal details, and any other information you choose to supply to us. Any information you supply to us is used to assist in providing you with relevant consumer information, and notify you of products and special offers that may be of interest to you. This personal information will only be collected through lawful and fair means and not in an unreasonably intrusive way. The type of personal information collected will be related directly to the specified purpose it has been collected for.
We do not reveal, disclose, sell, share or pass on your personal information to any third parties outside our corporate group. Personal information collected online will only be disclosed within our corporate group for marketing purposes. Any information that we no longer require is destroyed securely.
We make all reasonable efforts to ensure that information is stored securely both in it's electronic and physical form. At any time, you may review, change or delete personal information related to your account. If you would like to know what information we hold about you, please contact our office. If you discover there is an error or information is missing, please notify us and we will try and correct the information as soon as possible. We will try and ensure that all information we collect is correct, accurate and up-to-date.
As required by law, you may choose to 'opt-out' of any direct marketing that Shilla may send, by clicking on the unsubscribe link at the bottom of any of our communications. Alternatively, you may contact our head office advising us of your request.
If you have any concerns or queries, please contact us at firstname.lastname@example.org or on 02 8338 8816, between 9am-5pm (AEST), Monday-Friday.
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